Order Processing:

• All orders are processed within 1-2 days of receipt, excluding holidays.
• Delivery time may vary during the peak seasons or promotions

Shipping Methods:

• We use standard courier for shipping.

Shipping Locations:

• We are currently shipping PAN India.
• Please note that we do not ship to P.O. boxes.

Order Tracking:

• You will receive an email confirmation with tracking information once your order is shipped.
• Use the provided tracking number to monitor the status and estimated delivery date of your package.

Shipping Fees:

• Shipping fees are calculated based on the shipping method chosen and the destination.
• We may offer free shipping promotions from time to time, so be sure to check for any ongoing offers.

Return Policy:

• We want you to be completely satisfied with your loungewear purchase. If any reason the customer is not satisfied, we offer return policy subject to the following conditions:

Eligibility:

• To be eligible for an exchange or return items must be unworn, unwashed and in their original condition with their all tags attached.
• Items must be returned within 7 days of the delivered date.

Return Process:

• To initiate a return, please contact our customer support team at charlie@charlieindia.com or +91 9815981009.
• Refund will be processed within 5-7 days, after receiving the returned item.
• Refunds will be issued to the original payment method, minus shipping charges, if any…

Non-Refundable Items:

• Unfortunately we cannot accept returns on sale items, gift cards, or personalized/customized items, unless they are damaged or defective.

Damaged or Defective Items:

• If you receive a damaged or defective item from our end, please contact our customer support team at charlie@charlieindia.com or +91 9815981009 immediately after receiving your order. We will arrange for a replacement or a refund as applicable.

Contact Information:

• If you have any questions or concerns regarding our shipping policy or return policy, please don’t hesitate to contact our customer support team at charlie@charlieindia.com or +91 9815981009. Our friendly customer support team is here to assist you.

CHARLIE RESERVES RIGHT THE RIGHT TO UPDATE OR MODIFY THIS POLICY AT ANY TIME, SO WE ENCOURAGE YOU TPO REVIEW IT PERIODICALLY FOR ANY CHANGES

Thank you, for choosing CHARLIE and we hope you enjoy your comfortable loungewear experience.